Terms and Conditions

1. Eligibility and accounts

The Services are intended for healthcare organizations and authorized adult professionals (for example clinicians, front desk, billing, and administrative staff). You must provide accurate registration information and keep credentials confidential. You are responsible for activity under your accounts and for promptly notifying us of unauthorized access.

Customer administrators control roles, permissions, users, and configuration inside the platform. Access to production environments (including login.aethiva.com) is limited to authorized users designated by the customer.

2. Customer agreements and the website

If your organization has a separate master services agreement, order form, BAA, or similar contract with Aethiva, that agreement governs your paid use of the platform and prevails over these Terms to the extent of conflict. These Terms primarily cover website use, demos, and general conditions; platform use is also subject to any executed customer agreement and applicable policies.

3. Acceptable use

You agree not to:

• Misuse the Services, attempt unauthorized access, or disrupt security or availability
• Use the Services in violation of law, professional standards, or patient privacy rules
• Upload malware or unlawful content, or reverse engineer the software except where mandatory law allows
• Share login credentials, scrape the site abusively, or use the Services to build a competing product using non-public Aethiva materials
• Rely on AI outputs as a substitute for professional clinical, coding, or legal judgment

4. Healthcare responsibilities and AI features

Aethiva provides software tools to support practice workflows. Customers and licensed professionals remain solely responsible for clinical decisions, documentation accuracy, billing integrity, consent, patient communications, and compliance with HIPAA and other applicable healthcare, privacy, and consumer laws.

AI features (including scribe/ambient capture, OCR, search, drafting, predictions, and automation) generate suggestions that must be reviewed and approved by authorized users before they are relied upon or finalized in the record. Aethiva does not practice medicine and does not guarantee coding, clinical, or reimbursement outcomes.

5. Customer data and interoperability

As between the parties, customers retain rights in their data submitted to the platform. Customers grant Aethiva a limited license to host, process, transmit, and display that data as needed to provide and secure the Services, including through customer-configured integrations and standards-based exchange (for example HL7, C-CDA, FHIR, EDI/X12).

Customers are responsible for the lawfulness of data they submit, for obtaining required patient authorizations/consents, and for configuring interfaces and user permissions appropriately.

6. Intellectual property

Aethiva and its licensors own the Services, software, branding, documentation, and related intellectual property. Except for the limited right to use the Services under these Terms or a customer agreement, no rights are granted. Feedback you provide may be used to improve the Services without obligation to you.

7. Trials, demos, and fees

Demo or evaluation access may be offered at our discretion and can be modified or ended at any time. Paid subscriptions, implementation fees, and payment terms are set out in the applicable order form or customer agreement. Unless stated otherwise, fees are non-refundable except as required by law or written agreement.

8. Disclaimers

THE SERVICES AND WEBSITE ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, AETHIVA DISCLAIMS WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. WEBSITE CONTENT IS INFORMATIONAL AND NOT MEDICAL, LEGAL, OR BILLING ADVICE.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AETHIVA AND ITS AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, ARISING FROM YOUR USE OF THE SERVICES. OUR AGGREGATE LIABILITY FOR CLAIMS RELATING TO THE WEBSITE OR THESE TERMS IS LIMITED TO ONE HUNDRED U.S. DOLLARS (US $100) OR THE AMOUNT REQUIRED BY MANDATORY LAW. CUSTOMER AGREEMENTS MAY SET DIFFERENT LIABILITY TERMS FOR PAID PLATFORM SERVICES.

10. Indemnity

You agree to defend and indemnify Aethiva against claims arising from your misuse of the Services, your content or patient data, your violation of these Terms or law, or disputes related to your clinical, billing, or operational decisions.

11. Suspension and termination

We may suspend or terminate access for security risk, non-payment (where applicable), or material breach. You may stop using the website at any time. Provisions that by nature should survive (including IP, disclaimers, limitations, and indemnity) will survive termination.

12. Privacy

Our collection and use of personal information is described in our Privacy Policy. Please review it carefully.

13. Changes and governing law

We may update these Terms by posting a revised version on this page. Continued use after the updated date constitutes acceptance, except where a signed customer agreement requires a different amendment process. These Terms are governed by the laws applicable to Aethiva’s principal place of business, excluding conflict-of-law rules, unless a customer agreement specifies otherwise.

14. Contact

Aethiva — Legal / Terms
Email: info@aethiva.com
Website: https://aethiva.com

These Terms are a general website and product-use framework. Have counsel review before relying on them for production contracting; executed customer agreements and BAAs control for covered services.